How improving patient experience through net promoter scores can improve outcomes and boost revenue

Lincoln Wylie

Affected individual fulfillment is a metric that has garnered the curiosity of an expanding number of health care companies, and for good motive: The additional pleased a affected individual is, the additional probably he or she is to have expert a beneficial final result, and beneficial results are good for business in a reimbursement and earnings perception. But you can find a person aspect that could have an even better effect on an organization’s bottom line: Affected individual loyalty.

As Dr. Scott Hebert pointed out, affected individual fulfillment and affected individual loyalty are two very unique issues.

Hebert, a physical therapist and director of product or service management at Phoenix, Arizona-primarily based WebPT, mentioned in a latest HIMSS20 electronic presentation that affected individual fulfillment knowledge can be misleading, even if the knowledge was collected in a sturdy and systematic way.

That is partly simply because of something termed the “ceiling

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