Affected individual fulfillment is a metric that has garnered the curiosity of an expanding number of health care companies, and for good motive: The additional pleased a affected individual is, the additional probably he or she is to have expert a beneficial final result, and beneficial results are good for business in a reimbursement and earnings perception. But you can find a person aspect that could have an even better effect on an organization’s bottom line: Affected individual loyalty.
As Dr. Scott Hebert pointed out, affected individual fulfillment and affected individual loyalty are two very unique issues.
Hebert, a physical therapist and director of product or service management at Phoenix, Arizona-primarily based WebPT, mentioned in a latest HIMSS20 electronic presentation that affected individual fulfillment knowledge can be misleading, even if the knowledge was collected in a sturdy and systematic way.
That is partly simply because of something termed the “ceiling