Moscow and Paris, September two 2020
Atos, a world chief in digital transformation, has correctly launched a world aid task for its new customer PERI, a single of the world’s greatest makers and suppliers of formwork and scaffolding methods, to offer aid for far more than 7,000 PERI personnel throughout fifty six countries.
Because the start out of this deal, which started in November 2019, the company has correctly carried out three introductory phases, which now offer a centralized shopper aid desk to aid far more than 7,000 PERI personnel globally. Atos not only enhanced the high-quality of provider and increased user pleasure, but also diminished provider expenditures.
“In different areas of PERI’s presence, the IT aid provider was fragmented – somewhere the function was carried out with regional contractors, somewhere the troubles have been solved by the firm’s possess sources. Synergy with Atos authorized us to unify the provider shipping and delivery technique, create a prevalent notion for tracking outcomes and decide critical overall performance indicators, which simplified the two the system of getting in touch with aid and its command by the management,” mentioned Pavel Puzanov, IT Supervisor of Japanese and Northern Europe, PERI GmbH.
In the recent phase, Atos fully supplies to start with line aid, which features each individual working day aid problems this sort of as incident management, info requests, obtain management in addition to aid of company apps. Atos is now starting off the up coming stage which will offer second line aid for PERI users. New instructions of digital transformation of the customer are becoming formulated and mentioned.
“Having entered the operational stage of the task at the time of the world pandemic crisis, when personnel are switching to a distant mode of function, and user requests are buying a different character because of to alterations in the company, we nonetheless managed to timely react to the prevailing situations and be flexible in supplying companies during the COVID-19 period, even though observing all the phrases of the SLA,” mentioned Sergey Klyuev, Head of Infrastructure and IT Solutions of Atos in Russia.
The PERI global users aid task has come to be a single of the greatest Atos tasks in Russia in phrases of its geography. Delivering provider in Russian, English and German, Atos managed to meet up with the higher calls for of the customer for the stage of language competencies of the team.
“Thanks to cooperation with PERI, our specialists have been able to at the time once again exhibit the expertise of Atos in Russia on the global current market, supplying high-quality provider to far more than 7,000 users all over the planet. We are open to more tasks with PERI and are ready to offer flexible aid to the customer in the switching current market situations,” mentioned Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a world chief in digital transformation with one hundred ten,000 personnel in 73 countries and yearly earnings of € twelve billion. European quantity a single in Cloud, Cybersecurity and High-Effectiveness Computing, the Team supplies close-to-close Orchestrated Hybrid Cloud, Significant Info, Business enterprise Programs and Digital Workplace remedies. In the Uk & Eire Atos provides company technological innovation remedies for some of the country’s greatest community and personal sector organisations The Team is the Around the globe Details Know-how Partner for the Olympic & Paralympic Online games and operates beneath the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), outlined on the CAC40 Paris stock index.
The goal of Atos is to enable structure the future of the info area. Its expertise and companies aid the improvement of information, instruction and analysis in a multicultural method and add to the improvement of scientific and technological excellence. Throughout the planet, the Team permits its buyers and personnel, and customers of societies at large to dwell, function and create sustainably, in a secure and protected info area.
World-wide: Laura Fau | [email protected] | +33 six 73 sixty four 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-93