Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021

Atos now announces that it will deliver a Future-Era World Staff Expertise to EY, a person of the premier world-wide professional solutions businesses. The seven+ year deal will see Atos personalize and make improvements to the IT working experience for a lot more than 300,000 EY persons by way of its Proactive Expertise Middle, a staff of committed experts, supported by innovative tooling and processes, driving toward the maximum amounts of proactive, pre-emptive and automatic employee working experience witnessed in the sector to day. This new deal reinforces Atos’ placement as a major enabler in the new frontier of operate and employee working experience.

The evolution to a ‘Next-Generation’ employee working experience is a growth spot in the marketplace, pushed by new frictionless operate models and the new technology of digitally-savvy employees that hope the similar stage of electronic adaptability at operate wherever they are.

Proactive Expertise Middle

Atos’ Proactive Expertise Middle is built to intelligently support all employee requirements by offering an integrated omni-channel working experience with personalised and contextualised support. Employees will be able to easily access self-enable and virtual guidance by way of automatic and self-discovering AI chatbots. Critically, support will be personalized to employees’ person requirements and preferences, applying sentiment analysis to make certain the best doable working experience is received. As a end result of this employees will working experience a lot less disruption to their Digital solutions, with most of the requests staying fulfilled quickly and instantly.

A committed staff of data experts, sentiment and journey analysts, as perfectly as experts in various locations this kind of as AI, expertise, organizational transform management, electronic adoption, and employee engagement, will operate with each other in actual-time to respond to sentiment feedback and improve the employee working experience. Atos’ data analysts will keep track of and have an understanding of developments about time to constantly make improvements to the over-all service working experience, and to detect, tackle and eventually minimize simply call quantity.

“Each working day, 300,000 EY persons are supporting organizations and governments to enable clear up their hardest issues as section of the EY reason to establish a much better doing work environment. We are targeted on providing EY persons with revolutionary resources, like these from Atos to enable them in providing fantastic solutions to clients,” explained Steve Krouskos, EY World Running Companion – Business Enablement. “We are searching forward to deploying this agile and responsive resolution, applying transformational initiatives and new-technology technologies, so we can generate enhanced consumer and persons ordeals.”

We are psyched about supporting EY to make the transform to a hugely customized, proactive and automatic ‘care’ model, which places EY persons at the middle, demonstrating at the time yet again our management placement in the new frontier of operate and engaged employee working experience.” explained Elie Girard, CEO at Atos.

Leveraging its identified know-how in Digital Place of work Companies[one], and as section of its Engaged Staff Expertise[2] initiative, Atos will deliver a Future-Era world-wide Support for EY persons across a lot more than 150 countries. This will give an anyplace, at any time treatment working experience from any unit, to deliver a a lot more successful service to employees even though enabling elevated productiveness.


Obtain the push release in PDF


Further more data about Engaged Staff Expertise:

To locate out a lot more about Engaged Staff Expertise, hear to Elie Girard in Atos’ Engaged Staff Expertise party here.

To locate out a lot more about Atos’ eyesight for the long term of operate, read the ‘Digital Eyesight for Engaged Staff Expertise (EX)’


About Atos

Atos is a world-wide leader in electronic transformation with one hundred and five,000 employees and annual revenue of about € eleven billion. European range a person in cybersecurity, cloud and substantial-general performance computing, the Team presents personalized conclude-to-conclude options for all industries in seventy one countries. A pioneer in decarbonization solutions and products and solutions, Atos is dedicated to a safe and decarbonized electronic for its clients. Atos operates underneath the models Atos and Atos|Syntel. Atos is a SE (Societas Europaea), shown on the CAC40 Paris inventory index.

The reason of Atos is to enable structure the long term of the data area. Its know-how and solutions support the advancement of expertise, education and investigation in a multicultural tactic and add to the advancement of scientific and technological excellence. Throughout the environment, the Team enables its consumers and employees, and customers of societies at large to dwell, operate and develop sustainably, in a safe and safe data area. www.atos.web

Press contact:

Laura Fau | [email protected] | +33 six 73 64 04 eighteen | @laurajanefau


[one] Atos is identified as a leader in Digital Place of work Companies by major analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Staff Expertise encompasses the most current resources and technologies, consulting capabilities, and new and existing partnerships with major experts in the discipline, all underpinned by crystal clear decarbonization objectives. It is the most comprehensive intersectional established of solutions on the market place now and the only a person which brings together the two regular Digital Place of work options with Staff Expertise solutions.